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Quality Assurance

Quality AssuranceAt Forward Air Solutions (FAS), quality assurance is part of both our work culture and our operations and processes. Our on-time commitment is complemented by our total compliance with customer key performance indicators, communications, technology, and reporting.

Quality begins with the inbound scan and first record of handling. From there, quality assurance impacts every part of our culture and operations.

FAS boasts dedicated teams that spark corrective actions where needed to meet customer expectations, ensure consistency in distribution operations throughout the individual hubs of our network, and administer terminal and driver audits. In addition, our professional, courteous drivers are trained to consistently give customers a quality experience by following customer standards and requirements.

Quality assurance through the integrity of our national network -- backed by customer service teams, technology, metrics, loss prevention programs, and compliance with customer requirements -- creates measurable, long-term value for our customers.

Key Components of Quality Assurance:

  • Customer Metrics/KPI
  • Macro and Micro initiatives drive efficiencies and performance quality across the organization
  • Quality Assurance Team ensures compliance at the field and ensures a quality relationship with the customer
  • Reporting functions drive the relationship with the customer and ensure focus at the field management level

If you would like to learn more about quality assurance at FAS, email us at solutions@forwardair.com or call us at 866-519-4225.