Value Added Services

Overview  

Forward Air Solutions goes beyond the basics each and every day. As you are the core purpose of our business, our focus is on exceeding your expectations. We actively listen to your requests, drive to enhance our processes as your shipping requirements evolve, and are committed to providing the services you need to keep your business moving forward. Think of Forward Air Solutions as more than just a transportation company. Think of us as your partner.

Loss Prevention

Providing reliable, efficient loss prevention programs at every step is our top priority. Secure warehouses, highly trained employees and cutting-edge technology protect customers’ products from damage, delay and loss.

Each terminal is locally monitored with recorded security systems, and our National Operations Center adds a second layer of security oversight by centrally monitoring each location. The loss prevention professionals at Forward Air Solutions (FAS) utilize their training, compliance audits and process integration experience to proactively remove the possibility of an incident before it occurs.

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Sustainability

Forward Air Designated SmartWaySM Transport Partner by E.P.A.
Forward Air Solutions Fleet Key Component of Program

Forward Air Designated SmartWay Transport Partner by E.P.A. Forward Air Solutions Fleet Key Component of Program Forward Air announced in June 2008 that the Environmental Protection Agency (EPA) approved Forward Air, including all business operations, as a SmartWay Transport Partner, awarding the company the highest score possible. Forward Air joined a growing number of transportation companies that have committed to the SmartWay program in addition to other leading transportation companies and manufacturers.

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Technology

Today’s transportation logistics management demands visibility and compatibility. Forward Air Solutions’ team of technology professionals builds and supports essential product tracking and communications systems to monitor your shipments during transit.

Whether it is last mile delivery or pool distribution, experts in the Forward Air Systems Technology (F.A.S.T.) group develop systems that use unparalleled shipment visibility and scanning techniques. The F.A.S.T team delivers:   

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Performance Metrics

Quality begins with the inbound scan and first record of handling. From there, quality assurance impacts every part of our culture and operations.

FAS boasts dedicated teams that spark corrective actions where needed to meet customer expectations, ensure consistency in distribution operations throughout the individual hubs of our network, and administer terminal and driver audits. In addition, our professional, courteous drivers are trained to consistently give customers a quality experience by following customer standards and requirements.

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